FAQ

  1.  Do you ship internationally?

    Yes, we ship to most countries and regions worldwide. Shipping costs and delivery times vary depending on the destination.

    If your region is currently not included in our delivery coverage, you are welcome to contact us via email at zero13laze @ outlook.com. We will check with our international shipping partners to confirm whether any new shipping routes or channels have become available for your location. Should a new shipping option become available, we will open delivery services to your region accordingly.
  2. How long does order processing take?
    Orders are typically processed within 2 business days after payment confirmation. You will receive a confirmation email once your order has been shipped.
  3. Can I cancel or modify my order after placing it?
    If your order has not yet been shipped, we may be able to assist with cancellations or modifications. Please contact us(zero13laze @ outlook.com) as soon as possible with your order number.
  4. How can I track my order?
    Once your order is shipped, you will receive a tracking number via email. You can use this number on the carrier's website to track your package.
  5. Is your company affiliated with any other brands or platforms?
    We operate as an independent brand. Unless explicitly stated, we are not affiliated with any third-party marketplace platforms or other brands.
  6. Who operates this website?
    This website is owned and operated by Chengdu Neikelapu Culture Communication Co., Ltd（成都涅柯拉璞文化传播有限公司）, a company duly registered under the laws of China. Our business registration number is 91510100MABTXPUX2W.